Text Messaging with your Health Care Team

In April 2017, the clinic at Haida Gwaii Hospital (HGH) launched text-messaging communication where enrolled patients have the ability to communicate health care needs with the care team at the hospital. Currently, about 110 patients are using the service and most find it useful. Some use it to request appointment booking, some to request renewal of medications, some to share results. In the first 16 months of use, we dealt with nearly 1000 care conversations, many of which were successful at preventing a phone call to reception or a visit to the clinic. 


The system we use is called Weltel, a web-based texting platform that organizes and archives text conversations. We are looking at ways of up-scaling use so that we are able to offer it to more people served by HGH, and we are sharing our experience of using this program elsewhere. There are countries in Africa where people have been receiving text-messaging based care for many years. It is ironic that Canada and the US have yet to use this form of communication. Who knows? One day, we might be routinely supporting health care with text-messaging and catch up with Kenya and Rwanda!


For more information about this project, please contact Alissa MacMullin, the project coordinator at pacificchiton@gmail.com or Dr Tracy Morton @ 250-559-4901.

Welcome to Haida Gwaii Health

Our mission is to provide an overview of the health services and facilities serving Haida Gwaii, to help you quickly find what you need. We will also be posting regular Updates relevant to your health and well-being, for which you can subscribe via email (see bottom of page). Our Community Health Calendar will keep you posted on any health-relevant happenings and continuing medical education (CME) offerings. If you have a health-related event that you would like to promote, we can help you. Simply contact us via our Submissions form.

Visit our Hospitals page for information concerning in-patient and emergency services.

Our Clinics page will provide you with contact information for our local health centres, and our Services page will quickly get you up to speed with local offerings.

If you have an emergency and need an ambulance, call 1-800-461-9911. You can also visit our Emergency page for additional important information.

Haawa Haawa Haawa

We would like to thank Jags Brown, Mary Helmer, Carey Bergman and Jason Shafto for their generosity in offering their beautiful photographs to create our website. We also gratefully recognize the Facility Engagement Initiative for providing the funding needed to realize this project, and InnoNative for their help envisioning and creating this website. And a big haawa and thank you to all who cheered us along the way!

Photo credit: Jags Brown